One day last Summer, I had three closings in one day. That's a great day in real estate no matter who you are. Two of those closings were for the same client. I had sold his home and was helping him buy a new one all in the same day. The other was in fact part of the heart wrenching story I mentioned above. To say my client was a bit stressed is to say that Wake County goes a bit crazy when there's snow in the forecast.
The night before the sale of his home and purchase of his new one I had the unfortunate duty of calling him at 9:00 to tell him that his lender would not have his loan ready on time and that his sale closing would be delayed by roughly 3 hours. As a realtor, I know that this made absolutely no impact on the afternoon closing of his new home. The funds would be transferred to the attorney at 2:00 regardless of whether we sold his home at 9:00 AM as scheduled or at noon as was now mandated by his lender. All would be well. Despite my best efforts on the phone that night, I could not make him understand that. I went to bed nervous.
When I saw him at noon the next day, I could tell he hadn't gone to bed at all. He jumped out of his car like he seriously wanted to kick my ass. It is funny in retrospect. He was threatening to move back into the house he had just sold and call off the whole thing, which of course would've been a breach of contract and caused all sorts of other problems. We made it through the closing by the grace of the attorney who talked him down off that ledge. That guy did a great job that day. Still, he left that office mad at me and mad at the world headed to the walk through on his new home. The time change did mean that I could not go with him as I had to attend the other, feel good closing in between. I assured him that all would be well and that he would in fact be in his new home by sundown.
And he was. Despite a bit of extra stress, everything went as planned and he is a happy homeowner with a gorgeous new home. I think he even likes me again! I learned a good lesson in real estate that day: Clients get a free pass for bad behavior when it's time to close. I basically treat such episodes as if my clients just came out of surgery and are still a little loopy from the anesthetic and therefore totally NOT responsible for what they say.
So if you want to yell and scream a bit, you go right ahead. I'll listen to you and I'll do my very best to help you understand what's going on and to get you where you want to be. And I won't even hold it against you.
P.S. I do like it better when you don't yell at me :-)